Refund & Return Policy

Last Updated: 13/09/2025

1. General Policy
At Al Nasir Scrap Buyer, we deal primarily in scrap collection, recycling, and related services. Due to the nature of our business, transactions are usually final once the scrap or material is inspected, weighed, and payment has been made.

2. Refunds for Scrap Sellers (Our Customers)

• Once we purchase scrap from you (and payment is completed), the transaction is non-refundable.
• If you believe there has been a mistake in the weight, pricing, or payment, please contact us within 48 hours of the transaction so we can review and resolve the issue.

3. Refunds for Scrap Buyers (if we sell material/products)

• For any items we sell (e.g., recycled materials, equipment, or other goods), refunds are available only if:
  • The wrong item was supplied.
  • The material/product was not as described.
  • The item was defective/damaged at the time of delivery.
• Claims must be made within 7 days of purchase/delivery, with proof of receipt.
• Refunds will be processed to the same payment method used. Processing may take 7–14 business days.

4. Exchanges

• If possible, we may offer an exchange (replacement) instead of a refund. This depends on stock availability and the type of product.

5. Services

• For collection, transport, or other services booked with us, cancellations should be made at least 24 hours before the scheduled time.
• Fees may apply if cancellation is made late.

6. Exceptions

• No refunds are offered for:
  • Materials sold “as-is”.
  • Special orders or custom requests.
  • Services already completed.

7. How to Request a Refund/Claim
To request a refund or raise a claim, please contact us:

• Email: su264231@gmail.com
• Phone: +971505114722
• Provide transaction details, proof of payment, and reason for the request.

8. Governing Law
This Refund Policy follows applicable laws and consumer protection guidelines in the UAE.